RE: [alfa] Alfa Soft Top Labor Estimate

["Brian Shorey" <bshorey@xxxxxxxxx>]

> Once again Dean Cains has made the statement...
>
> <<Ed's tops just don't fit right,>>
>
> And though Dean has written this time and time before, the important facts

> that Dean always seems to leave out are:
>
> 1)    Dean informed me of his alleged problem(s) YEARS AGO when he first
> installed the top and at that time I offered him a no-charge, new
replacement top
> exchange... he REFUSED IT.
>
> 2)    The top Dean continually complains about has been on his car for
YEARS
> and as such seems to be giving adequate service. It's seems to be "good
> enough" to leave on the car and use as it is.
>
> 3)    During the ensuing years Dean and I have communicated several times
and
> EACH TIME I have repeated my offer of a no-charge, new replacement top
> exchange. This has been repeated multiple times to Dean even in light of
the fact
> that his top is now long out of warranty and has been in use on his car
for
> years.
>
> 4)    Every time I have offered the replacement top at no charge, I will
also
> prepay UPS shipping on the "new" top and send UPS to pickup the "old" top
at
> no charge from Dean. In other words the swap will not cost him a penny.
>
> 5)    Each and every time Dean has refused to send the "old" top back to
me.
> It seems as if Dean is intent on holding onto the original top claimed to
be
> defective and refusing to return to me to verify it's alleged problem(s).
>
>
> That is what Dean does not have a "new" top on his car. He has
conveniently
> left out these facts ever time he makes a post "dissing" my tops making it

> appear as if I've hung him out to dry. Nothing is further from the
truth... I've
> been trying to solve this for literally years offering him at no-charge a
new
> top, shipping to him and shipping back of the "old" top. Dean simply
refuses to
> return his "allegedly defective" top, even at my TOTAL expense.

Wow!

I wish you'd put this much energy into sending me the seat kits that I've
now been waiting *years* for...

bs
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