RE: [alfa] Caribou tops warranty

["Brian Shorey" <bshorey@xxxxxxxxx>]

<snip>
> What Dean has (once again) failed to mention is that he has 
> been offered for months and months and months now (years 
> maybe??) EITHER a completely no charge, replacement delivered 
> FedEx to his door OR a COMPLETE REFUND OF HIS PURCHASE PRICE 
> once he would return the "defective" top to me... his choice. 
> Dean, you've had the top so long that I think you paid what 
> was it, $199 or $219.
<snip>

The way I read this, Dean is entitled to a replacement top *after* he
returns his existing top?  Even with a vendor that had a reputation for
quick service, what should such a customer do in the mean time?  Leave the
car exposed to the weather?  At a minimum the customer would certainly lose
the use of the vehicle in inclement weather.

I'd think there might be a way to resolve this without leaving the customer
'exposed', so to speak.

bs
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